Policies

Totally Tents AZ Policies

*We reserve the right to change, amend, or remove any and all policies at any time, for any reason. 

Totally Tents LLC Pick Up/Take Down Checklist: At the time of your parties set up and break down, Totally Tents AZ will go over a simple checklist of the do's and don'ts during your party to protect guests, Totally Tents AZ property, and your home. 

Deposit Policy: Totally Tents AZ requires a $100 down payment for all of our rentals. Deposit is due at time of booking and the remaining balance is due at the time of your party's set up. 

Cancellation Policy: At Totally Tents AZ we understand that life happens and things can change causing you to cancel the party! We would love to work with you on rescheduling your party for another date! If you find that you need to cancel, we ask that you do so 72 hours prior to your scheduled set up time to receive a refund of half of the deposit ($50). Any parties canceled after the 72 hour threshold will not be eligible for a partial refund of their deposit. 

*Totally Tents AZ retains 50% of your deposit as a cancellation fee regardless of the cancellation circumstances. 

Environment Policy: We reserve the right to refuse service to any circumstance we deem unfit for the placement of our rental property. We require that there not be any smoking in or around the rentals, no pets, shoes, or food and drinks. 

Damaged Items and Liability of Third Parties: Any damage to Totally Tents Property will result in a $75-$100 fee, or more if applicable; to replace any and all broken or damaged items. We ask that no pets, food, drinks, heavy perfume, makeup stains, or smoke be left on the tents, decor, or any other Totally Tents AZ property. Any stains inside/outside the tents will result in a penalty charge and cleaning fee; amount to be determined based on severity of the stain. 

Clients Personal Property Policy: Totally Tents AZ will not be held responsible for any damages inflicted in your home during the time of your party, in addition to set up and take down of the party. We expect any and all furniture to be moved prior to Totally Tents AZ's arrival.